Cancellation Policy

NO CANCELLATIONS BOOKING POLICY: Due to the high demand for Miss O services, we've implemented a new system to ensure appointments are confirmed and utilized efficiently. To secure your appointment slot, a non-refundable prepayment will now be required within 24 hours of booking. If we don’t receive the payment within 24 hours your booked appointment will be cancelled and opened for other clients to book. For payments Miss O accepts: 1) Venmo: @missogroomingny 2) Zelle: missogroomingny@gmail.com 3) CashApp: $OlgaKalmykova We appreciate your understanding and cooperation as we strive to accommodate all our clients while maintaining a smooth schedule. If you have any questions about this update, please don't hesitate to text us at 914 586 2329 or send an email to missogroomingny@gmail.com APPOINTMENT WINDOW Please note: Booking a session at a specific time indicates the desired appointment window for your pet's grooming service. While we prioritize appointments, scheduling variations and travel time between clients may cause the groomer to arrive outside the exact booked time. We are committed to minimizing wait times and aim to arrive within a reasonable window of your appointment (typically within 1 hour). To ensure a smooth experience for your pet, we recommend being available within this timeframe. For a more precise arrival time estimate on the day of service, we will be in touch